NDIS Capacity Building & Job Assistance: Empowering Participants to Find and Keep Jobs

When it comes to finding and keeping a job, especially for people with disabilities in Australia who need extra support, capacity-building employment assistance can be a real game-changer. 

Understanding how these services work is essential if you are an NDIS participant, a school leaver, or someone looking for personalised employment support.

In this post, we will talk about what capacity-building employment assistance is and what responsibilities My Mobile Plan Manager holds, which is a registered NDIS plan manager. How participants can claim payment for employment support and much more—all in a friendly, simple style.

What is Capacity Building Employment Assistance?

Capacity-Building employment assistance encourages participants to develop the skills, confidence, and independence required to enter or remain in a stable workforce. It is a support system that helps participants to improve their abilities through training, mentoring, and practical work experiences. 

For many participants, these services provide the extra boost needed to overcome barriers and build a fulfilling career. You can think of capacity building as your personal development journey. It is not just about finding a job but about developing your overall potential. Here are some of the ways the NDIS can help:

• Gain hands-on experience and find part-time jobs outside of school hours.
• Transition from school to higher education, training, or open employment.
• Learn about work and develop important foundational skills.
• Overcome employment barriers with personalised support and job customisation.
• Maintain a job that suits individual abilities and interests with ongoing support when needed.
• Change jobs, develop a career plan, and smoothly shift from supported to open employment, including successful engagement with Disability Employment Service providers (DES).
  
  
  
  My Mobile Plan Manager Responsibilities
  My Mobile Plan Manager partners with participants to prepare for work and secure jobs through personalised pathways. 
  This includes gaining inclusive work experience, developing vocational and foundational skills (like communication and independent travel), customising roles, and connecting with employers to match abilities and interests. 
  Together, My Mobile Plan Manager creates a service agreement that guides the journey to achieve employment goals.
  When it comes to delivering capacity-building employment assistance, providers such as My Mobile Plan Manager (MMPM) have a major role to play and are responsible for offering high-quality training and support and ensuring that their services meet the individual needs of each participant.
  
   Table: Key Supports & Outcomes

Support Area	Description	Expected Outcome
Skill Development	Training, mentoring, work experience	Increased confidence, job readiness
Personalised Support	Addressing specific barriers, job customisation	Overcoming challenges, customised job roles
Assessment & Counselling	Career guidance, identifying strengths/challenges	Clarity on career direction, actionable development plan
Provider Reporting	Tracking progress, gathering feedback, and financial transparency	Improved service delivery, effective use of funding

Claiming Payment for Employment Supports with MMPM

My Mobile Plan Manager ensures that all claims for employment support stick to NDIS rules and regulations and are submitted only after the service is delivered. We work in line with the Provider Payment Assurance Programme, regularly reviewing claims to maintain full compliance.

Additionally, providers delivering employment supports—especially for school leavers—must ensure that:

• All invoices include accurate contact details to facilitate prompt communication.
• They meet the regular reporting requirements to help monitor and evaluate funding outcomes.
  

My Mobile Plan Manager is here to help organise this process, ensuring both transparency and efficiency in managing your NDIS employment support claims.

Employment Assistance While at School

At My Mobile Plan Manager, we understand that preparing for employment starts well before secondary school graduation. Responding to valuable feedback from parents, teachers, and research evidence, the NDIA now encourages discussions about employment options from a young age.

NDIS planners and Local Area Coordinators (LAC) work with participants and their families to explore work possibilities as soon as they reach working age.

Key Benefits of Employment Assistance While at School

• Early exposure to work options.
• Extra work experience beyond school.
• Build essential job and life skills.
• Boost independence with community funds.
• Faster transition to employment readiness
• personalised support for future career success
  

For those not ready to step into employment immediately, NDIS community participation funds can be used to build greater independence in the community. 

This early investment in life skills helps prepare participants for targeted work training after school, shortening the time needed for employment preparation.

My Mobile Plan Manager is here to support you through every step of this journey, making sure that your NDIS plan is optimised for early career success.

School Leavers Employment Support (SLES)

Shifting from school to work is a necessary change for young people, and we understand that many participants face challenges in learning, social interaction, and self-management, which can make entering the workforce challenging.

That’s why customised support is designed to build skills and boost confidence during this important transition.

It’s essential to consider the unique needs of each participant and their family when moving from a structured school environment. Some may initially benefit from regular activities and a clear routine, while others are ready for a highly individualised employment preparation service.

Employment assistance is customised to suit each individual’s needs and may include support in developing key skills such as:

• Independent travel
• Time management
• Communication and social skills
• Money handling
• Exploring suitable types of work
• Gaining work experience
• Specific work-related skills
• Personal development
  

When a participant is ready, our team at My Mobile Plan Manager will assist in finding the right job, connecting with employers, and starting work.

For school leavers with challenges in learning, social interaction, and self-management, the NDIS funds employment assistance for an initial period of up to two years. 

Additional funding beyond this period depends on the participant’s progress and the likelihood of achieving successful employment outcomes.

Other school leavers may receive funding that aligns with their circumstances and post-school choices. They might be supported to pursue an apprenticeship or traineeship or to begin tertiary education, with the ultimate goal of securing employment in their chosen field upon qualification.

If a participant has not yet gained employment by the end of their funded service period, My Mobile Plan Manager works with providers to prepare a report that outlines:

• The employment goal the participant is aiming for
• The support delivered and progress made so far.
• The skills still need to be developed.
• A plan detailing additional support required and an estimated timeframe for achieving the goal

Employment-Related Assessment, Counselling and Advice

This support helps participants successfully engage in work by providing

• Assessments:
  
  • Vocational assessment
    
  • Functional assessment
    
• Education & Support:
  
  • Guidance for the participant, employer, and workplace teams
    
  • Counselling for situations where a participant’s disability hinders their return to their previous role
    

Key Benefits:

• Identifies unique strengths and barriers
• Informs a personalised work goal and development plan
• Assists with workplace adjustments for productivity and safety
  

A key part of capacity-building employment assistance is providing thorough assessments, counseling, and advice. This step is essential in determining the best path forward for your career.

Who Could Benefit?

Almost anyone facing challenges in the job market can benefit from employment-related assessments and counselling. Which of you is experiencing?

• Uncertainty about Career Direction: Assessments can help identify your strengths and suggest suitable career paths.
• Barriers Due to Disability or Other Challenges: Personalised counseling can provide strategies to overcome these obstacles.
• A Need for Further Training: Advice on additional courses or certifications that could boost your employability.

This support is designed to give you clarity and a concrete action plan for your career development.

Who Can Deliver This Assistance?

Employment-related assessments, counseling, and advice are typically provided by qualified professionals who understand the job market and the unique needs of individuals who require support. These professionals include

• Career Counsellors: Experts who can offer guidance based on current market trends and your skills.
• Employment Specialists: Professionals who work directly with NDIS participants and other individuals needing tailored support.
• Training Providers: Organisations offering practical courses and workshops to enhance your skills.

Working with these experts can ensure that the advice and support you receive are relevant and effective.

Provider Reporting and Resources

Transparency and accountability are key to capacity-building employment assistance. Providers are required to report on the progress and outcomes of the support they offer. 

This reporting is not just a bureaucratic exercise—it helps improve the services over time and ensures that funding is used effectively. Providers report on:

• Service Outcomes: Tracking employment success and skill improvements
• Participant Feedback: Gathering insights on what works and what can be improved
• Financial Reporting: Outlining fund allocation and spending
  
  They also offer resources like online portals, workshops, and support networks to help you keep growing. This robust reporting and resource network ensures that services continually improve and funding is used effectively.

Final Thoughts

Delivering capacity-building employment assistance is all about creating pathways to a better future. No matter if you’re a student preparing for work, a school leaver taking your first steps, or someone re-entering the workforce, the right support can truly transform your career journey.

With clearly defined provider responsibilities, smooth payment processes, customised assessments, and ongoing reporting, every element is designed to help you succeed.

 Remember, finding and keeping a role is a shared effort—providers, employment specialists, and support networks are dedicated to helping you build the skills you need and find opportunities that match your potential.

Ready to take the next step?

Contact Us Today: Reach out to My Mobile Plan Manager at (02) 8552 7092 or email us at admin@mymobileplanmanager.com.au for personalised advice on optimising your NDIS plan for employment support.

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